Thanks for that. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Flashing arrows doesn't always mean no connection. Alternatives to Super Hub 2 routers. The Virgin Media Hub 5 light at the front let's you know what is g. Virgin Media Forums Agent Carley 0 Kudos Reply. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). First installation and flashing green light. Options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have been through all the help guides - checked connections, rebooted, reset, you name it. Running the diagnostics and it says the cable is. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. Virgin Mobile. . A guide to the lights, reading from top to bottom, can be found below. So now in a house with nine rooms I have wifi in one room. i haven’t pressed the. On our wavelength. Dear Reece, The pod breath either blue or green sometimes white. White power light is on and Ready light is off. If you're worried, flick back to router mode, see what colour it is when it comes back on line. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. There's no official status of an orange light on the Hub 3. also pin reset. Re: Hub 4 red light and no rf signal. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. If you are with Virgin Media with a Hub 5 then check out our guide. Close. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Options. 4GHz one to whatever, and the 5GHz one to something else. Blue flashing light for 2 days now. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Keeps flashing a white light. Otherwise nothing has changed. If you’re using a splitter, make sure that’s firmly connected, too. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. . Options. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. my wifi went down suddenly last night and hasn’t come back since. Hub 5 red light. Flashing white light: When the Hub is booting up, it displays a flashing white light. If you're existing and it was previously working, check the. Tudor. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. It will have no bearing on any other problems, you need to look elsewhere. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Try a 30 second pinhole reset of the hub with no ethernet connection. Dave. Good morning, My virgin WiFi Hub 3. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. hub4 light goes from solid white to flashing white. Internet has been down for a day, our router is flashing yellow. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. . Hi There, My Hub 3 has a White/yellow stable light (not flashing). A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Hey Riaak, thank you for reaching out and a warm welcome to Virgin Media and the community I am sorry you are having some connection issues. This can last for anywhere up to 10. on 29-06-2023 20:28. The virginmedia connect app does nothing in regards to the connecting. Very Insightful Person. There are separate lights for the 2. Alternatives to Super Hub 2 routers. It should be a solid white light if your Hub is powered on and working correctly. Green power light is flashing and WiFi light is green. The SSIDs must be the same and broadcast enabled. No devices are working after waiting a good 20 minutes. - 5254472It is now Saturday and the hub is still flashing green. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. For Hub 3. hub 5 flashing blue light. 0, the phone light will start to. We would like to show you a description here but the site won’t allow us. Connect the white cable properly to the Virgin media wall socket. then will come back on. Think streaming in Ultra HD, grabbing that game update. If you’re using a splitter, make sure that’s firmly. I know work as been going on today but I still have a red flashing phone light on my hub 3. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. The box has a flashing red light which wasn’t there when it was installed (it was green). Same issue as. We would like to show you a description here but the site won’t allow us. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Wished I had stuck with BT. Here is a handy guide to the light on your Hub 5. No light: WiFi is disabled. The Virgin connect app just says no pod detected. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Browse Virgin Media Virgin Media Community. 0 has got a constant orange light and our internet is working intermittently. intermittent. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. They switched me over and told me I couldn’t use the old hub, annoyingly. Switch on at the mains socket. You will see a solid white light ring if you have a Hub 4. If it's ambient, sounds like the hub may have died. When the WPS connection is successful on your Virgin Media router, the light ring will stay solid blue for 20 seconds. Hello. Sit down on the night having an important conversation with a colleague and boom. Speed. I decide to restart it to see if it would fix,. Not applicable. I turned it on and off, reset the hub and checked the cables. This means the Hub is on, but your WiFi isn’t. Select Apply changes. Had my hub 3 swapped for a hub 5 four days ago. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. I have had a technician come to try and fix - 5381631. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. Nothing seems to help. . 0. Check out our guide - How to pay my Virgin Media bill. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. on 05-06-2022 12:57. 0 Kudos. Alternatives to Super Hub 4 routers. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. 1 Power Light. My hub is flashing a red light, but I have checked all the wires and all are connected securely. on 10-09-2022 13:10. Options. Step 1. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. Click on enter and next. 0 it will flash green, as it looks for a WPS device to connect to. White power light is on and Ready light is off. Phone. This means that the Virgin Media Hub is on. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Wait at least a full minute for the router to reboot. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. Hey, Just after some advice. Stignasty2. 0 Kudos Reply. . VM will not dispatch any technicians while an area fault exists. Enter your admin name and password. Try calling the equipment activation number they may be able to help. 168. Just search the 4 networks for the best deals in your location. Try calling the equipment activation number they may be able to help. Changed the router, everything was fine. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Options. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Tried and followed all of the instructions but it's still red. Press and hold the WPS button on the larger WiFi Booster for1. This means the Hub is switched on, but your WiFi has not been activated. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Hi, My hub 3. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Share with friends. You can use a pen or paper clip to do this. If you’re unsure about why this is, it is likely due to a loose connection in your home. A red light means there is an issue with your connections even though the Hub is on. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. 1 from a browser?. Once your new Booster is. 1 – Between the modem and the router, disconnect the Ethernet connection. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Hub 4 flashing white then turning red. Switched on and off. This is not normal for the boot process as usually it starts with a flashing red and goes to white when the internet is back online. Blue flashing light, no amount of resetting or restarting is fixing it. Need help ASAP. Options. I can't reboot the router, I can't reset the router. Wait a few minutes for the Hub to clear its settings and reboot. on 09-12-2022 14:59. It continued to flash. . Please - 5425686. My virgin wifi booster dosent seem like it's on. When the Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. Read the article. no activity at all on the LAN ports. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Kind regards Mark. Security matters. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I have already posted on here and Virgin have done nothing. And that’s it. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. If the power button is steady amber, it has a power issue, call Sky for help. Virgin TV 360. on 30-11-2022 19:19. 3 weeks ago. This is what you'll see when the Hub’s working normally. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. Re: SuperHub 5 - flashing white light. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. The “Ready” light: This should be on 24/7. When it’s in modem mode, it’ll be magenta (pink). @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. My Virgin Media App. Remember: Once the Hub is reset, it will. Hub 4 Booting Up. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Stay safe online. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. We have had a Hub 3 for a year with no problems. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. on 08-04-2023 10:07. The only way it works now is to connect it via Ethernet cable. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Make sure your white cable is firmly plugged into the hub and socket at all times. Keep it on. on 01-10-2021 16:55. Green power light is flashing and WiFi light is green. Virgin Phone Switchover. Try our TV troubleshooting tool now. Internet LED. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. A flashing red power light signals that there’s an issue that needs addressing. The WiFi Booster will start copying your Hub’s details. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Allow the update to finish, and the light should turn solid white afterwards. the hub is still flashing green lights 24 hours now. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. Hi, The internet isn't working. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. The SSIDs must be the same and broadcast enabled. It is booting up and should be ready in 5 minutes. Stream from Virgin Media. Options. Now, disable both WPS options and click on save. 1 ACCEPTED SOLUTION. Red Light. Sit down on the night having an important conversation with a colleague and boom. Options. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. It will then start flashing orange and white as it tries to connect to the TalkTalk network. As per headline noticed that the internet is a bit hit and miss. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. 1 ACCEPTED SOLUTION. Support tell me that this is fine and is an indicator of network status in the area. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Hub 5 Plugged In - No Lights. I have logged in to the routers settings and nothing looks untoward there. These light indicates whether the Super Hub 2 is able to make a wireless connection. Make sure that the cable is well connected to the splitter. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Mumfordd04. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). No broadband, no phone. I have had a new Hub 5 fitted for just 2 weeks now. If it’s flashing green, it’s starting up. Wait a few minutes for the Hub to clear its settings and reboot. 0 provides essential information about the device’s power status. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Why is my virgin Hub 3. We've cancelled your technician. The more speed your Hub gets, the more your WiFi can do. Hopefully that has solved the issue of. Flashing White. Attempted reset by powering off, awaiting 10seconds and powering on. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. The faq says: This means the Hub is on, but your WiFi isn’t. Make sure the wall power supply is well connected. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. As soon as the hub is ready, you will see the white power lamp. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. When first powered on, you’ll see the light blink orange or amber as the router starts up. 0. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. If it's ambient, sounds like the hub may have died. 😯 It's almost 2 weeks. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. Travelinsoul. I’m a. This means the Hub is on, but your WiFi isn’t. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. You can use a pen or paper clip to do this. . I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. Sign in for live support. Users should wait for at least 5 minutes for the boot-up process to. White power light is on and Internet lights are flashing. 2. If the light is red, it means there is an issue with your internet connection. 1 Power Light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 07-05-2023 01:19. 1 into your browser. No ongoing issues upon checking in mobile app and website. About 9. Flashing white light: When the Hub is booting up, it displays a flashing white light. Red: Red lights mean there’s a snag with your connection. It is now flashing a bright static white light. 168. clairelb444. This means that the Virgin Media Hub is on. Flashing White. FTTP New User Install Experience QuickStart, set up and connections. I have been on the website many times following the reeboot. Checked with the VM connect app which indicated there was no connection. This light flashes green when the Hub's downloading a software update. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. this is normal. On a Hub3/4/5, you could first try separating the SSID's of the 2. It continued to flash. Replace virgin media hub 3. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Virgin Media Super Hub 2. But in most cases, a green light will mean something else depending on which light is green. 0. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). Everything internal was installed on the 14th of December 2022 by a virgin media engineer. I have: - turned it on and off at the wall. Turn the power switch off on the back of the Hub. It’s best out in the open. We would like to show you a description here but the site won’t allow us. I haven't had internet for 5 days now. Solid Red – Internet connectivity issue. This worked! Thank you. 0 has got a constant orange light and our internet is working intermittently. TV. 0 and no DNS servers listed in Info. It might flash or change colour when you first turn the Hub on or after a restart. This morning my internet was working without any issues, but around 11AM it stopped working. No devices are working after waiting a good 20 minutes. Try restarting your Virgin Media box. The power light of the Virgin Media Hub 3. Click next. 0. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Had my Internet completely drop. It’s likely to be a loose connection in your home. Reset the Hub multiple times still with the light flashing red. can please look into this. If there’s a problem the lights will tell you what’s going on. Manage Your Account. That has to be done first before you can change the name and password. on 07-01-2023 14:46. Joining in In response to. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. HUB 4 broken. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. If the power button is flashing amber your hub is in recovery mode. In either Mode the red power light is an indication of over heating and most not be ignored. White light on. My phone line is connected to the hub since early November. 02-02-2023 02:25 - edited 02-02-2023 02:25. This can happen after a software upgrade. We are having to switch the Hub off and on numerous times a week, sometimes several times a day. It started with dropping completely and then a flashing red light. Channel Optimisation must be left on. I even left it off by the wall overnig. It’s just a yellow light remaining. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. 2 Internet Light. The WiFi Booster will start copying your Hub’s details. Constant flashing white light. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. 0 & WiFi have worked fine since the initial set up 3 months ago. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. Teams meetings keep freezing. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. my hub 3 has only a yellow light on it right now. This means the hub has power to it, however, it isn’t getting WiFi signal. Options. Green Light. Vote. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. I have turned the router off and on still same issue. When you first set up your router the WiFi LED will flash white, then turn green and finally turn off.